1. The data we collect
We collect the data needed to provide the ride service and run it safely:
- Account data: your name and mobile number.
- Location data: your location when you request a ride and during it only.
- Trip data: pickup and destination, route, fare, payment method and ratings.
- Device data: device type, operating system and crash logs.
2. How we use the data
We use your data to run trips and calculate the fixed fare, to connect you and your captain through calls that hide your number, to verify identity and prevent fraud, to respond to emergencies and support requests, and to improve the service. We do not sell your data or use it for advertising.
3. Who sees your data
- The captain sees only the pickup and destination areas in the list of requests, and your first name and building number after you confirm the captain.
- Your phone number is never shown to the captain; calls go through a masked number.
- Operations and support see only what their task needs, and every access to sensitive data is logged.
- Competent authorities: we provide trip data on request as the law requires.
4. How long we keep data
We keep data for the periods below, then delete it automatically:
| Data | Kept for |
|---|---|
| Trips, their routes and events | 180 days (Law 87 of 2018) |
| Chats and voice messages | 90 days |
| Financial records and invoices | 5 years under the tax laws |
| Support tickets and reports | 2 years |
| Usage and analytics data | 13 months |
5. Your rights
- Download a copy of your data from “Account → Settings → Privacy and data”; we send it within 30 days.
- Correct your data from your profile at any time.
- Withdraw your consent to marketing messages at any time.
- Delete your account in the app or from the "Account deletion request" page of this site.
6. Security
We encrypt data in transit and at rest, limit access to authorised staff, and review the apps' security before release. If an incident affects your data, we notify you and the competent authorities as the law requires.
7. Contacting the data protection officer
For any question or request about your data, write to the data protection officer at:
our contact page